Privacy Policy

At Trusted Pet Products, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our GPS dog collar products, mobile application, website, and related services.

By using our products and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

When you purchase or register our GPS dog collar, we collect:

• Name and contact information (email address, phone number, mailing address)
• Account credentials (username and password)
• Payment information (processed securely through third-party payment processors)
• Shipping and billing information

1.2 Pet Information

To provide our tracking and monitoring services, we collect:

• Pet name, breed, age, weight, and other descriptive information
• Pet photos you choose to upload
• Veterinary contact information (if provided)
• Medical notes and health information you voluntarily provide

1.3 Location Data

Our GPS dog collar collects:

• Real-time GPS location data of your pet
• Historical location tracking and movement patterns
• Safe zone boundaries you establish
• Escape alerts and notifications

1.4 Device and Usage Information

• Device identifiers and hardware information
• Mobile device type, operating system, and app version
• IP address and browser type
• Usage statistics and app interaction data
• Battery level and device status information

2. How We Use Your Information

We use the collected information to:

• Provide real-time GPS tracking and location services for your pet
• Send escape alerts and notifications when your pet leaves designated safe zones
• Monitor your pet's activity levels and health metrics
• Process orders, payments, and manage your subscription
• Provide customer support and respond to inquiries
• Improve our products, services, and user experience
• Send important product updates, safety alerts, and service notifications
• Detect, prevent, and address technical issues or fraudulent activity
• Comply with legal obligations and enforce our Terms of Service

3. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with third-party service providers who assist us with payment processing, cloud hosting, customer support, shipping, and cellular network services for GPS connectivity.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or to protect the rights, property, or safety of our company, users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Limited employee access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. Location data history is typically retained for up to 365 days.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correct: Update or correct inaccurate information through your account settings
• Delete: Request deletion of your account and associated data
• Opt-out: Unsubscribe from marketing communications (service-related messages will continue)
• Data Portability: Request your data in a machine-readable format
• Restrict Processing: Request limitation of how we use your information

To exercise these rights, please contact us at [email protected]

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: